Accessibility Statement — Domestic Cleaners, Home Cleaning Accessibility

Our commitment to inclusive service delivery for domestic cleaning services means we design our online information and in-person booking processes to be accessible to everyone, including people with disabilities. We aim for our content and the interactions you have with our domestic cleaners and residential cleaning booking tools to meet recognized accessibility standards and to be easy to use for people using assistive technology.

We follow WCAG 2.1 AA compliance as our accessibility baseline. That standard guides our decisions on contrast, structure, headings, forms, and interactive controls so that visitors looking for domestic cleaning services can find and use information efficiently. We review and update our approach regularly to maintain and improve accessibility for the domestic cleaners area and related content.

This statement explains the features we support, the areas we continue to improve, and how to request accessible formats or assistance related to booking a domestic cleaner or understanding our domestic cleaning services. It covers screen-reader support, keyboard navigation, and other assistive features built into our online booking and service information.

How we support screen readers: our markup uses clear, semantic headings and labels so screen readers can present content about domestic cleaners and home cleaners in a meaningful order. We provide descriptive alt text for images and ensure aria attributes are present where necessary to clarify dynamic content. Screen-reader support is a priority for usability testing.

Keyboard navigation: all interactive elements in the domestic cleaning services area are operable using a keyboard. You can navigate menus, select booking options, and submit forms without a mouse. Focus outlines and logical tab order help users interact with our tools. Where complex widgets exist, we provide clear instruction text and skip links for faster access.

We also aim to make multimedia and visual information accessible. Captions, transcripts, and clear audio descriptions are provided where practical for promotional and instructional materials about domestic cleaners. If you require an alternative format for any resource, we will work to provide it.

Features and standards

Key accessibility features for our domestic cleaning services include:

• Clear structure with headings and landmarks to help screen readers and navigation tools.
• Keyboard operability across booking forms and service pages.
• Readable text sizes, sufficient contrast, and scalable layouts for varying device sizes.

We work with designers and testers with lived experience of disability to evaluate the accessibility of content about our domestic cleaners and the booking flow for home cleaning. Accessibility testing is part of our content and product lifecycle.

Known limitations

Despite our efforts to meet WCAG 2.1 AA, some third-party content and legacy materials related to domestic cleaning may not fully conform. We are continually working to replace or retrofit such content. When an element is not accessible, we document the issue and set a remediation plan.

How to request assistance or an accessible format: if you need information about our domestic cleaners in an alternative format, require assistance to use the booking process, or need a particular accommodation when arranging home cleaning services, please use the accessibility contact option on this site or the accessibility request form. We will respond and provide a realistic timeline for supplying the requested format or assistance.

We aim to respond to accessibility requests promptly and to provide reasonable adjustments for service interaction. When making a request, please describe the issue and indicate the content or process related to domestic cleaning that you need to access in a different way. We will confirm receipt and explain next steps without requesting more personal data than necessary.

Monitoring and enforcement: our accessibility program is monitored through regular audits, user testing, and updates to comply with WCAG 2.1 AA. We review progress, publish internal accessibility outcomes, and prioritize fixes affecting the domestic cleaners area. We also encourage reports of accessibility barriers so we can address them quickly.