Terms and Conditions for Domestic Cleaners
Welcome to our Domestic Cleaning Services. These Terms and Conditions outline the rules and regulations for the use of our services. By hiring us, you accept these terms in full. Do not continue to use our services if you do not agree to all of the terms stated herein.
1. Service Agreement
When you book our cleaning services, you enter into an agreement with us. This agreement includes the scope of work, the schedule, and the pricing. It is essential to review all terms carefully to ensure mutual understanding.
1.1 Scope of Services
- General Cleaning: Dusting, vacuuming, mopping, and waste disposal.
- Deep Cleaning: Intensive cleaning tasks including appliance and furniture cleaning.
- Special Services: Window cleaning, carpet cleaning, and post-construction cleaning.
1.2 Schedule
Services are provided based on the agreed-upon schedule. Any changes to the schedule must be communicated at least 48 hours in advance to avoid additional charges.
2. Payment Terms
Payment for services rendered must be completed as per the agreed terms. We accept various payment methods for your convenience.
2.1 Pricing
Our pricing structure is transparent and competitive. Prices are determined based on the size of the property, the scope of work, and the frequency of service.
2.2 Payment Methods
- Credit/Debit Cards
- Bank Transfers
- Cash Payments
All payments are due upon completion of the service unless otherwise specified in the service agreement.
3. Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to be fair to both parties.
- Cancellation Notice: A minimum of 24 hours notice is required for cancellations.
- Late Cancellations: Cancellations made within 24 hours of the scheduled service may incur a fee.
4. Liability
While we take utmost care in providing our services, we are not liable for any damages or losses that occur during the cleaning process unless caused by our negligence.
4.1 Insurance
Our company is insured to cover accidental damages. However, we recommend that clients maintain their own insurance for personal valuables.
4.2 Damage Claims
Any claims for damages must be reported within 48 hours of service completion. We will assess the claim and provide a resolution in a timely manner.
5. Client Responsibilities
Clients are expected to provide certain things to ensure that our services are carried out effectively.
- Access to the property at the scheduled time.
- Clear instructions on any specific cleaning requirements.
- Secure storage of personal valuables and sensitive items.
6. Employee Conduct
Our employees are trained professionals who uphold the highest standards of conduct and professionalism.
6.1 Background Checks
All our staff undergo thorough background checks to ensure the safety and security of our clients.
6.2 Dress Code
Employees adhere to a strict dress code to maintain a professional appearance while on duty.
7. Privacy Policy
Your privacy is important to us. We are committed to protecting any personal information you provide during our service.
7.1 Data Protection
All personal data is handled in accordance with relevant data protection laws. We do not share your information with third parties without your consent.
7.2 Confidentiality
Our employees respect the confidentiality of your personal and household information. Any breach of confidentiality is treated with utmost seriousness.
8. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
9. Dispute Resolution
In the unlikely event of a dispute, we encourage clients to contact us directly to seek an amicable resolution. If necessary, disputes will be handled in accordance with local laws and regulations.
9.1 Mediation
We seek to resolve disputes through mediation before pursuing legal action.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the service is provided.
11. Acceptance of Terms
By booking our cleaning services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
11.1 Electronic Acceptance
If you accept these terms electronically, it has the same effect as signing a written agreement.
11.2 Physical Acceptance
If you accept these terms in person, it has the same effect as signing a written agreement.
12. Miscellaneous
These Terms and Conditions constitute the entire agreement between you and us regarding the use of our services and supersede all prior agreements and understandings.
- Any failure by us to enforce any provision of these terms shall not constitute a waiver of that provision.
- If any part of these terms is found to be unenforceable, the remaining provisions will continue in effect.